What do I do if I lose my tickets?
The Sovereign Bank Arena Box Office will be happy to "re-issue" tickets (with proof of purchase) for any of the following reasons:
--Lost/forgotten ticket replacement
--Print at home selected, but patron shows up at will call anyway
--Multi-run exchanges (from one performance time to another, etc.)
--Seat exchanges (if seat exchanges are allowed for the particular event)
--Any other situation where the patron needs the box office to reprint their tickets
How do I know where my seat is?
Floor seating is numbered 1 and up, from front to back. 100 level rows are lettered AA-HH and then A-I from bottom to top. 200 level rows are lettered A-I from bottom to top.
What time do the doors open for an event?
For most events, doors normally open (1) hour prior to the event time.
Can I bring food or drinks into the Sovereign Bank Arena?
No food or drinks can be brought into the Arena
Do I need to buy a ticket for my child?
Any child who has reached their 2nd birthday needs a ticket to any event at Sovereign Bank Arena.
Please Note: Some events require children of age 1 to have a ticket to an event. Please check with the Box Office or Comcast Tix if you have any questions.
Can I bring a still camera or video camera to an event?
Video or flash photography, at the request of the artist/team, are not permitted for most events.
LOST & FOUND: How do I check to see if an item I lost at an event has been found?
If you lost an item at an event, please click here to send an email and check on your lost belonging(s).
